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Bahimi

Everything you need to know about creating an account

Account

What is our Returns & Refund Policy?

When will I receive my refund?

Do you accept exchanges?

What if I purchased an item on sale?

What would cause my returned item to be denied?

Returns & Exchange

What shipping methods do you offer?

When will my order ship?

How can I track my order?

My package is lost, what should I do?

Do you ship to P.O. Boxes or Military APO/FPO addresses?

Can I change my shipping address once my order is placed?

I forgot to add an item to my order; can I make a change before it ships?

Can I change the color/size of what I just ordered?

Do you offer international shipping?

Shipping & Delivery

Can I change or cancel my order?

What should I do if I receive an incorrect or faulty item?

Do you offer price adjustments?

Order Issues

Size Guide

Can I use more than one Promo Code on one order?

Do you charge sales tax?

What payment methods do you accept?

Payments

Fabric Care Instructions

Fabric & Bikini Care

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Account

Articles

How do I create an account?

What if I don't remember my password?

I can't sign in to my account! What do I do?